Refund policy

Refund & Return Policy

At AuraFit, we want every customer to feel confident when placing an order with us. Our goal is to provide a smooth shopping experience and fair support if something does not go as expected. Please read our return, exchange, and refund policy carefully before making a purchase.

Order Changes and Cancellations

If you need to cancel your order or make any changes, please contact us as soon as possible at support@aura-fit.shop and include your order number.

Orders may only be cancelled or modified within 2 hours after they are placed. After this period, the order may already be processed, prepared, or sent to fulfillment, and we can no longer guarantee that changes or cancellations can be made.

If your cancellation request is approved within the allowed time frame, a full refund will be processed to your original payment method within 7 business days.

Returns and Exchanges

We accept returns and exchanges within 30 days from the date your order is delivered.

To qualify for a return, the item must be in new, unused, unopened condition and must be returned in its original packaging. Items that show signs of use, wear, damage caused by the customer, or missing packaging may not be eligible for a refund.

We do not charge any restocking fees.

To begin a return or exchange, please contact us at support@aura-fit.shop with your order number and reason for return. Our support team will provide the return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are usually processed within 7 business days after the return has been inspected. Refunds will be issued to the original payment method used at checkout.

Please note that your bank, card provider, or payment processor may require additional time to make the funds available in your account.

All refunds under this policy are processed in USD, unless otherwise required by the payment provider or applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@aura-fit.shop.

To help us review your claim, please include:

Your order number
A short explanation of the issue
Clear photos or videos showing the problem

After reviewing the information provided, we will determine the appropriate solution based on the situation.

In most cases, for the first valid claim, we will offer a replacement at no extra cost. The replacement will be the same item whenever available.

If the same item is unavailable, if a replacement cannot reasonably be provided, or if another solution is required under applicable consumer protection laws, we may offer a partial refund, full refund, store credit, or another appropriate remedy.

If a replacement or partial refund is offered and the customer refuses the proposed solution, we may require the original item to be returned before a full refund can be considered. Any full refund remains subject to receiving and inspecting the returned item, as well as compliance with applicable consumer protection laws.

Lost or Undelivered Packages

If your order appears to be lost or cannot be delivered, we will review the case and, when necessary, contact the shipping carrier for further investigation.

For the first confirmed lost or undelivered package, we will normally provide a replacement at no additional cost. The replacement will be the same product whenever possible.

If the replacement shipment is also confirmed as lost or undeliverable, we may issue a full refund for the purchase price.

We will work with both the customer and the shipping carrier to find a fair resolution.

Return Shipping Costs

Returns must be sent back by mail.

Unless the return is required due to an error on our part or otherwise required by law, the customer is responsible for arranging and paying the return shipping costs.

We do not provide prepaid return labels. Customers must purchase their own return label and provide valid tracking information when sending back an item.

We strongly recommend using a trackable shipping service, as we cannot be responsible for returns that are lost in transit.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Please review your address carefully before completing your order. If you notice an error, contact us immediately at support@aura-fit.shop. We will do our best to help, but address changes cannot be guaranteed once the order has started processing.

We are not responsible for orders that are delayed, lost, returned, or undeliverable because of an incorrect, incomplete, or inaccessible address provided by the customer.

If a package is returned to us due to an address issue, the customer may be offered either a reshipment or a refund, depending on the circumstances. Additional shipping costs may apply for reshipment.

Non-Returnable Items

For hygiene, health, and safety reasons, certain items cannot be returned or refunded once opened, used, worn, or removed from their original packaging.

Non-returnable items may include, but are not limited to:

Underwear
Swimwear
Makeup
Beauty products
Personal care products
Hair styling tools or accessories
Wigs and hair products
Health or hygiene-related items

We reserve the right to refuse returns on items that are not suitable for resale due to hygiene or safety concerns.

Contact Information

Store Name: AuraFit
Phone: support@aura-fit.shop
Email: support@aura-fit.shop
Business Address: 30 N Gould St Ste N ,Sheridan, WY,US, 82801

Business Hours:
Monday to Friday: 8:00 am to 5:00 pm (GMT +5)
Saturday and Sunday: Closed

We aim to respond to all customer emails within 1–2 business days.